Returns Policy

So you've changed your mind. What do you do now?

We are happy to offer a full 'peace of mind' refund to you as long as:

It's within 30 days of receipt of the order.
The product is in new condition when it arrives back to us.
We have received the product from you (we can not cover return postage costs unfortunately).

If orders are not returned in good time and in the same condition as they were received, we withhold the right to deduct a suitable amount from the refund cost or refuse the refund outright.

Put simply, you can return an unwanted order during the first 30 days as long as it has not been opened or used, and is in the original packaging that you received it in. If you have opened and used it we will not be able to accept the return, and therefore will not issue the refund. If you are unsure and want to talk to us, feel free to drop us an email on support@doublesleeved.co.uk.

Changes in the PayPal refund policy

From the 23rd October 2023, refunds made via PayPal will not include the PayPal fee charged. This is a change in PayPal's policy which you can read more about here, under '2. Fees – Commercial Transaction Refunds':

https://www.paypal.com/uk/webapps/mpp/ua/archive-policies-full?locale.x=en_GB

As a result, any 'change of mind' refunds will not include the un-refundable PayPal fee of 2.9% + £0.30. However, if a refund is issued a result of damaged goods or anything else Double Sleeved is liable for, we will refund the full amount paid, including the PayPal fee.

You have your order, but it's damaged.

We will make sure that you get a 'peace of mind' resolution to any faulty or broken products. All we require is that you inform us via email within 30 days of receiving the order, we will deal with the situation on a customer by customer basis. We reserve the right to withhold, charge for or delay resolutions should any complaints or issues be raised after this period.

You opened your 'blind' pack and one or more cards inside are damaged.

We can offer a 'peace of mind' refund for any damaged product (see previous section), however we are unable to replace individual cards or offer any refund for specific internal damage. We always recommend getting in touch with the manufacturer to resolve these kinds of concerns.

You have changed your mind on an order or pre-order you have placed.

We can offer a full refund up until the order has shipped, which is usually one day before the official release date (on the day itself for Magic the Gathering).

To request a refund, please contact us at support@doublesleeved.co.uk with your order number.

Your parcel is late or missing

Whilst the success rate of Royal Mail is high in meeting delivery timeframes, delays do occur from time to time. The official Royal Mail policy states that an item is not considered lost until 10 working days after the due date. Once these 10 working days have passed, we are able to file a claim with Royal Mail to get the value of the package refunded to us. We can then give the choice of a full refund or a replacement parcel to the customer. Please note that refund claims for lost parcels can take up to a few weeks.

If Royal Mail deny the refund claim then Double Sleeved will cover the cost of the refund or replacement.

If your parcel is delayed or missing then please contact us at support@doublesleeved.co.uk and we will do everything we can to get more information for you.

RETURNS ADDRESS:

Double Sleeved Limited
The Stable Yard
Vicarage Road
Milton Keynes
MK11 1BN

Contact details:

Email - Support@doublesleeved.co.uk

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